Refund & Cancellation Policy

At Korean Skin Heaven Zürich, every appointment reserves a therapist, a room and dedicated Korean skincare products for you personally. To keep the studio calm and running well for every guest, the following rules apply to any booking made through this website or in-studio.

1. Confirmation of your booking

A booking is confirmed once you receive our confirmation email or message. Until that point, your slot is a request only.

2. Free rescheduling — more than 24 hours before

You can move your appointment free of charge as long as you let us know at least 24 hours before the scheduled start time. Just reply to your confirmation email or call us on +41 77 902 10 11.

3. Late cancellations — less than 24 hours before

Because the slot can no longer be offered to another guest, cancellations made less than 24 hours before the appointment are non-refundable. If a deposit was taken, it is forfeited; if the treatment was pre-paid, the amount is not refunded but can be transferred once to a new date within 30 days at the discretion of the studio.

4. No-shows

Missing an appointment without notice is treated as a no-show. No-shows are non-refundable and, for promotional intro prices, forfeit the intro rate on any future re-booking (regular price applies).

5. Promotional and intro pricing

Introductory offers (for example the K-Glow Reset intro price) are valid only for new clients or for the first booking within the promotional window, and only for the dates advertised. They cannot be combined with other offers, vouchers or memberships, and are non-transferable. Missed or late-cancelled intro bookings cannot be rebooked at the intro price.

6. Studio's right to cancel

In the rare event that we need to cancel or move your appointment (illness of your therapist, force majeure, technical issue), we will offer you the earliest available replacement slot. If none works for you, you receive a full refund of any amount already paid, using the original payment method.

7. Right to refuse treatment

For your safety, we may decline or shorten a treatment if the skin analysis shows a contraindication (acute inflammation, recent aesthetic procedure, certain medications, pregnancy without clearance, etc.). In that case, any part of the treatment that was not delivered is refunded.

8. Prepaid packages and gift vouchers

• Prepaid multi-session packages are valid for 12 months from purchase.
• Gift vouchers are valid for 12 months from the issue date and are non-refundable in cash.
• Unused sessions after the validity period expire and cannot be refunded.

9. Products

Skincare products sold at the studio may be returned unopened, in original packaging, within 14 days of purchase, with proof of purchase, for a full refund. For hygiene reasons we cannot accept returns of opened products.

10. How to request a refund

Send an email to info@skinheaven.ch with your name, appointment date and booking reference. We reply within two business days. Approved refunds are processed within 10 business days to the original payment method.

11. Governing law

This policy is governed by Swiss law. Nothing in it limits any mandatory consumer-protection rights available to you under the law of your country of residence.

12. Contact

MD Group Swiss GmbH · Graben 5 · 6300 Zug · Switzerland
Studio: Löwenstrasse 43, 8001 Zürich
Email: info@skinheaven.ch · Tel.: +41 77 902 10 11